1. Guide to booking
The receptionist will ask what length of appointment you
require. You may book 10,20,30 or 40 minutes.
Please request as realistically as you are able according to the
number & complexity of issues that you wish to discuss
Single medical issue, repeat script, review of results, referrals
other than those for psychologists, antenatal visits,
Multiple isssues, mental health issues, Pap smear tests, health
checkups, surgical procedures, first appointments, post natal
30 to 40
Counselling, complicated multipe issues
The doctor will try to keep close to these times to enable
running on time.
2. Missed appointments/late
These interfere with efficiency & accessibility. All
appointments require a 24 hour for notice of
This allows time to re-book.
Where the required notice has not been given & it has been too
late to fill this time, then a small fee is charged to contribute
to costs incurred.
3. Home visits
If mobility restricted, these are possible subject to doctor
availability. Otherwise we will inform you of alternate
arrangements such as calling the Locum Service or other
Our Locum Service is Melbourne medical locum service, Tel: 9429
A repeat referal to a specialist is required each year. A
consultation is need to ensure current medical information is
upgraded and report relayed to the specialist.
A consultation with the doctor is generally needed to assess
current status of the medical condition being treated and that
current management is still the most appropriate.
The need for review enables best medical care as well as meeting
medico legal responsibilities.
6. Test results
If a result is abnormal you will be contacted and advised that
an appointment is a necessity to discuss the result and proposed
You are not contacted with normal results but it is encouraged
that you ring the clinic or ring to confirm that your result was
The doctor may have advised the need for a follow up appointment
regardless of the result as further explanation is required.
7. Telephone and other forms of
(Please see our full policy re our doctors returning telephone
calls regarding your clinical care.)
Any call regarding an aspect of a recent consultation will
be returned (unless urgent) at the end of clinic. In general,
advice about a condition cannot be safely given over the telephone
and it is best to make an appointment to avoid any inaccuracy in
assessment and advice.
SMS and email are less secure forms of communication and not
commonly used. If you are happy to receive SMS reminders or advice
of normal results we require your recorded consent.
8. After hours
If you ring after hours you will be given the number of the
Melbourne medical locum service 9429 5677.
The locum service will ask for your details and symptoms. They
will advise on waiting time, fees etc.
After the visit they will send a report to your usual G.P.
CCHP is an accredited practice with systems in place to ensure
security and privacy of your medical information.
At the time of making an appointment and at presentation to the
clinic we check not only your name but also D.O.B. and address.
This may seem repetitive however it is a precaution to ensure that
the correct medical record is accessed.
It is the policy of this practice to maintain security of personal
health information & to ensure that this information is
available only to authorised members of staff unless at your
specific signed request.
Please enquire should you wish to see our full privacy
If you have special communication needs, the receptionist can
organize telephone assistance. When you book your appt please
request and we will organise.
Monday 8.30am - 6.00pm
Tuesday-Friday 8.30am - 5.30pm
Saturday 9.30am - 11.00am